Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing takes 2-5 business days, followed by shipping. Delivery usually takes 3-10 business days domestically and 15-25 business days internationally.
Once your order ships, we’ll send you a confirmation email with a tracking number. You can use this number to track your package and stay updated on its progress.
Yes, we use encrypted, secure processing methods, and we do not store your payment information on our servers.
Sales tax may be applied depending on your location and the applicable tax laws. We calculate and charge sales tax based on the shipping address and any relevant regulations.
- For Domestic Orders: If required by local regulations, sales tax will be calculated and added at checkout.
- For International Orders: Orders shipped internationally may not include sales tax at checkout. However, customers may be responsible for paying import duties, VAT, or other taxes upon delivery, depending on the destination country’s regulations.
Yes! We offer worldwide shipping to most countries. During checkout, you can select your country from the list of available shipping destinations. If your country is not listed, please contact us at support@raccoonliberty.com, and we’ll do our best to assist you.
Please note that international orders may be subject to customs fees, taxes, or import duties based on your country’s regulations, which are the customer’s responsibility.
It depends! Since we partner with third-party providers for production, items may be shipped from different locations depending on stock availability and the items ordered. This means that your items could arrive in separate packages. You will receive tracking information for each package to keep you updated on the status of your order.
If you have any questions about your shipment, feel free to contact us at support@raccoonliberty.com.
If you need to swap an item
Returns and Exchanges
At Raccoon Liberty, your satisfaction is important to us! Please review our Return and Refund Policy to understand how we handle returns, exchanges, and refunds. If you have any questions, feel free to reach out to us at support@raccoonliberty.com.
Return Eligibility
We accept returns for items that are unworn, unused, and in their original condition within 30 days of delivery. To initiate a return, please contact our support team with your order number and reason for return. Custom or personalized items may not be eligible for returns unless they arrive damaged or defective.
Non-Returnable Items
Due to the nature of print-on-demand products, the following items are non-returnable:
- Custom or personalized products
- Items purchased on final sale
If you have questions about an item’s return eligibility, please reach out to us before purchasing.
We’re sorry if you received an item that was not what you ordered! Here’s what to do:
Contact Us
- Reach out to our support team at support@raccoonliberty.com within 7 days of receiving the item.
- Please include your order number, a brief description of the issue, and photos of the incorrect item (if possible) for our records.
Review and Confirm
- Our team will review your request and verify the order details.
Replacement or Refund
- Once confirmed, we will either:
- Send a replacement of the correct item, or
- Issue a full refund if the correct item is unavailable.
- We’ll cover any shipping costs associated with replacing the incorrect item.
- Once confirmed, we will either:
If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We may ask for photos to confirm the issue. Once approved, we’ll send a replacement or issue a full refund, depending on your preference.
Return Process
- Contact Us: Email our support team at support@raccoonliberty.com with your order number and reason for return.
- Receive Instructions: We’ll provide instructions on how and where to send your item.
- Shipping Costs: For non-defective returns, customers are responsible for return shipping costs. If an item was damaged or incorrect, we’ll cover the return shipping.
We’re here to help! If you have any questions, concerns, or need assistance with your order, you can reach our customer support team through the following methods:
Email: Send us an email at support@raccoonliberty.com. We strive to respond to all inquiries within 24-48 business hours on business days.
Contact Form: Visit our Contact Us page and fill out the contact form with your details and message.
Social Media: Connect with us on social media for quick questions or updates:
- Instagram: @Raccoon Liberty
- Facebook: Raccoon Liberty
Our business hours are Monday to Friday, 9:00 AM – 5:00 PM (CET). We are committed to providing you with prompt and helpful assistance!
If you realize that you entered an incorrect shipping address, please contact us immediately at support@raccoonliberty.com with your order number and the correct address.
- If your order has not yet been processed, we can update the address on file.
- If your order has already been processed or shipped, we may not be able to change the address. However, we’ll do our best to assist you and explore options.
Please double-check your shipping details before completing your purchase to avoid delays or additional shipping costs.
Orders may be canceled within 24 hours of placement, as long as production has not begun. Once an order has entered production, it cannot be canceled.